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This Privacy Statement details the steps we take to protect your personal information when you visit any of our websites or applications that contain a link to this Privacy Statement (collectively, our "Sites") or when you contact us. It describes how we process data relating to you ("personal information"), including the types of personal information that we collect, the purposes for which we use it, the types of third parties with which we share it, and any rights you may have with respect to such information. Personal information is information, or a combination of pieces of information, that allow you to be identified.
We are a member of the ADI group of companies and the corporate entity (referred to below as "Company", "our", "us", "we", and "data controller") that is responsible for your personal information when processed via our Sites is:
In the Americas, Ademco Inc., doing business as ADI Global Distribution; and
In the UK and the EEA, the relevant ADI company from whom you (or your distributor) has purchased the relevant device(s)
This Privacy Statement applies only when you visit any of our Sites that link to this Privacy Statement or when you contact us, for example, with a comment, inquiry or customer support request. Personal information collected about you in connection with other Company websites, products, services or mobile applications (including those made available to you by our group companies) may be covered by different privacy statements. It is important that you read this Privacy Statement together with any other privacy statements or other notices we may provide to you on specific occasions when we are collecting or processing your personal information so that you are fully aware of how and why we are using your information.
By using or accessing our Sites or contacting us you agree that we may process your personal information in the manner described in this Privacy Statement. Your use of our Sites and any information you provide through them is subject at all times to this Privacy Statement and the applicable terms and conditions that apply to the Sites.
IMPORTANT NOTICE FOR RESIDENTS OF CALIFORNIA AND THE EUROPEAN ECONOMIC AREA (EEA): RESIDENTS MAY BE ENTITLED TO OBJECT TO CERTAIN TYPES OF PROCESSING ACTIVITIES INVOLVING YOUR PERSONAL INFORMATION DESCRIBED IN THIS PRIVACY STATEMENT, INCLUDING WHERE WE ARE RELYING ON A LEGITIMATE INTEREST TO PROCESS YOUR PERSONAL INFORMATION OR WHERE WE ARE PROCESSING YOUR PERSONAL INFORMATION FOR DIRECT MARKETING. IN SOME CASES, WE MAY DEMONSTRATE THAT WE HAVE COMPELLING LEGITIMATE GROUNDS TO CONTINUE TO PROCESS YOUR PERSONAL INFORMATION IN WHICH CASE WE ARE NOT OBLIGED TO COMPLY WITH YOUR REQUEST
OUR COLLECTION OF INFORMATION
Information collected directly from you. When you visit our Sites, we may ask you for personal information to provide a service or carry out a transaction that you have requested. You may also provide personal information to us when you contact us (e.g., with a comment, inquiry or customer support request) or register for an account to use our Sites.
The personal information we collect from you when you use our Sites may include:
When you do not provide requested information, we may not be able to provide you the requested service or complete your transaction.
Information we collect about you. We collect certain information about your visit to our Sites, including:
For information about the cookies we use on our Sites, please refer to the section
entitled "Cookies" below.
Geo-location information. For certain Sites, with your express consent, we may collect the
precise, real-time location (i.e., geo-location) of your mobile device. This
information will be used only for purposes of facilitating your use of the
Sites. The geo-location of your mobile device may be disclosed to our service
providers who may process this information in connection with providing services
on our behalf. Once you have consented to the collection of the precise,
real-time location of your mobile device, you may adjust this consent by
managing your Location Services preferences through the settings of your mobile
device. Information collected from third parties. In accordance with applicable law, we may collect personal
information about you from third parties, such as social media
websites/applications, which we may combine with the information we already
hold about you in order to help us improve and
customize our Sites to your preferences and for other purposes set forth in
this Privacy Statement. OUR USE OF INFORMATION We may use the personal information
collected via our Sites or when you contact us for purposes that include: Where permitted by law, we may combine the
information that we collect via our Sites with other information we hold about
you (such as information about your use of our products and services) in order to offer you an
improved and consistent customer
experience when interacting with us or for other purposes set forth in this
Privacy Statement.
THE LEGAL BASIS ON WHICH WE PROCESS INFORMATION Where required by law, we will ensure there
is a legal basis for the processing of your personal information. In most cases
the legal basis will be that: ANONYMIZING INFORMATION In accordance with applicable law, we may
anonymize your personal information so that it can no longer be used to
identify you. Anonymized information is not considered personal information and
is therefore not subject to this Privacy Statement. We may collect, use and share anonymized
information for any purpose.
HOW LONG WE KEEP INFORMATION The period during which we store your
personal information varies depending on the purpose for the processing. For
example, we store personal information needed to provide you with products and
services, or to facilitate transactions you have requested, for so long as you
are a customer of the Company. We store your personal information for marketing
purposes until you have opted out of receiving further direct marketing
communications in accordance with applicable law. If you submit an employment
application via our Sites, we will retain details of your application as set
forth in the privacy statement or other notice made available to you in
connection with your application or as otherwise required by law. In all other
cases, we store your personal information for as long as is needed to fulfill the purposes
outlined in this privacy statement,
following which time it is either anonymized (where permitted by applicable
law), deleted or destroyed.
DISCLOSURE OF INFORMATION We may share your personal information with
selected third parties in accordance with applicable law, including as set out
below. INTERNATIONAL TRANSFERS We are a global company. By using or
accessing our Sites or contacting us and giving your information to us, you
acknowledge and agree that your personal information may be collected in,
transferred to and accessed by the Company, our group
companies, suppliers, distributors and other business partners and/or agents
located in countries outside of your country or residence, including, but not
limited to, the United States, Mexico and India, in accordance with applicable
law. Please be aware that the privacy protections and legal requirements,
including the rights of authorities to access your personal information, in
some of these countries may not be equivalent to those in your country of
residence. However, we will take reasonable steps to protect your privacy and
to provide a level of protection of personal information that is comparable to
that of your country of residence. Users Located in the European Economic Area (EEA) Where required, we have put in place
appropriate safeguards with our group companies, service providers,
contractors, distributors and other business partners and agents to ensure that
transfers of personal information outside the EEA are adequately protected.
These safeguards typically comprise the EU Standard Contractual Clauses in
accordance with Article 46(2) of the EU General Data Protection Regulation. For
more information on the appropriate safeguards in place to protect your
personal information, please contact us using the details at the end of this
Privacy Statement. SECURITY We are committed to protecting the security
of your personal information. We use a variety of security technologies and
procedures to help protect your personal information from unauthorized access,
use or disclosure, including implementation of such security measures as may be
required by applicable law. However, no information system can be 100% secure,
so we cannot guarantee the absolute security of your personal information.
Moreover, we are not responsible for the security of information you transmit
to the Sites over networks that we do not control, including the Internet and
wireless networks. The safety and security of your personal
information also depends on you. Where we have given you (or where you have
chosen) a User ID and password to access the Sites, you are responsible for
keeping those log-on credentials confidential and not revealing them to others. COOKIES AND SIMILAR TECHNOLOGIES Cookies are text files containing small
amounts of information which is downloaded to your hard disk or to your
browser's memory when you visit one of our Sites. Cookies are useful because
they help arrange the content and layout of our Sites and allow us to recognize
those computers or other devices that have been to our Sites before. Cookies do
many different jobs, such as allowing our Sites to remember your preference
settings and helping us to enhance the usability and performance of our Sites
and your experience using them. Our Sites also may contain electronic
images known as web beacons - sometimes called single-pixel gifs - that allow
us to count the number of users who have visited specific pages. We may include
web beacons in promotional e-mail messages or newsletters in
order to determine whether messages have been opened and acted upon. The type of cookie or similar technology
that may be used on our Sites can be put into 1 of 4 categories: Strictly Necessary,
Performance, Functionality & Profile and Advertising. Strictly Necessary Cookies These cookies are essential, as they enable
you to move around our Sites and use their features, particularly in connection
with information searches and order placement. Without these cookies, services
you have asked for cannot be provided. These cookies do not gather information
about you that could be used for marketing or remembering where you have been
on the internet. An example of a strictly necessary cookie is a "shopping
basket cookie," which is used to remember the products that you wish to
purchase when you add products to your shopping basket or proceed to checkout. Performance Cookies These cookies collect information about how
you use our Sites, for example which pages you go to most often and if you get
any error messages from certain pages. These cookies collect information that
is used to improve how our Sites work. Without these cookies we cannot learn
how our Sites are performing and make relevant improvements that could better
your browsing experience. Examples of performance cookies that our Sites use
include Google and Adobe Analytics (see further discussion below). Functionality & Profile Cookies These cookies allow our Sites to store
information that you provide such as your site language preferences and to
store technical information useful for your interactions with our Sites. For
instance, they remember your user ID and elements of your user profile. They
also ensure that your experience using the Sites and our marketing efforts are
relevant to you. They may also be used to provide services you have asked for
such as watching a video or commenting on a blog. These cookies will not be
used to track your browsing activity on other websites. Without these cookies, a website cannot
remember choices you have previously made or personalize your browsing
experience. For example, we use a cookie to store your language preferences,
which allows us to present you with product search results in the correct
language, and we use a cookie to store your choice about the appearance of the
cookie information banner that we display on our Sites. This cookie will help
us remember your choice about the appearance of the cookie information banner
when you subsequently visit the same site where you made your choice about the
banner and any other Company sites with the same domain or the same top-level
domain. Advertising Cookies and Similar Technologies These cookies or similar technologies may
be used to deliver advertisements that are more relevant to you and your
interests. They may also be used to limit the times you see an advertisement as
well as help to measure the effectiveness of the advertising campaign. These
cookies may track your visits to other websites. Without these cookies or other
technologies, online advertisements you encounter will be less relevant to you
and your interests. We permit third-party advertising partners
to use cookies and other technologies to collect information about your browsing
activities over time and across different websites when you use our Sites,
including products that you browse or purchase and your location. Examples of
advertising cookies or similar technologies that we use include Google AdWords,
Facebook Pixels and Munchkin Codes. Setting your cookie preference You may be asked to consent to our use of
cookies as described in this Privacy Statement by way of a cookie information
banner upon your first use of our Sites. You can usually modify your browser
settings to decline cookies and you can withdraw your consent at any time by
modifying the settings of your browser to reject or disable cookies. If you
choose to decline cookies, you may not be able to fully experience the features
of the Sites or other websites that you visit. Our use of web analytics We use industry standard web analytics to
track visits to our sites. These analytics are provided by Google Analytics,
Adobe Analytics, Facebook Pixels, Sitecore Analytics and Coveo
("Web Analytics Providers"). The information generated by the cookie about your
use of our Sites (including your IP address) will be transmitted to and stored
by our Web Analytic Providers on their servers. The Web Analytics Providers
will use this information for the purpose of evaluating your use of our Sites,
compiling reports on website activity for website operators and providing other
services relating to website activity and internet usage. The Web Analytics
Providers may also transfer this information to third parties where required to
do so by law, or where such third parties process the information on their
behalf. You may opt out of Google, Adobe or
Facebook web analytics, or our use of Munchkin Codes, or otherwise control how
these technologies are used when you visit our sites, by following the
instructions here: Google Analytics Opt Out Link DO NOT TRACK Some web browsers may transmit
"do-not-track" signals to the Sites with which the user communicates. Because
of differences in how web browsers incorporate and activate this feature, it is
not always clear whether users intend for these signals to be transmitted, or
whether they even are aware of them. We currently do not take
action in response to these signals. YOUR RIGHTS You may have certain rights with respect to
personal information about you that is collected through the Sites or when you
contact us. If you are a resident in California or the EEA, the rights
described below may apply to you. For other users, the rights that apply to you
will depend on the laws of your country of residence. We will facilitate your
exercise of the rights that apply to you in accordance with applicable law. We will respond to any requests from you to
exercise your rights within the timeframes required by law. We may charge a fee
to facilitate your request where permitted by law. To
exercise any of your rights, please contact us using the contact details set
out at the end of this Privacy Statement. We may take steps to verify your
identity before taking action on a request. If you
believe our processing of your personal information does not comply with data
protection law, you can make a complaint to the supervisory authority in charge
of overseeing compliance with data protection law in your jurisdiction. We
would however appreciate the chance to address your concerns, so please feel
free to contact us regarding any complaint you may have. If you have questions about your rights, or
would like to exercise your rights, you can submit a privacy information
request at the following link: CHILDREN'S INFORMATION We do not knowingly collect information
from children and do not target or direct our Sites to children. The meaning of
"children" is subject to the laws and regulations in the jurisdiction in which
you are located. LINKS TO OTHER WEBSITES Our Sites may contain links to third-party
websites, products and services. We have no liability
or responsibility for those websites, products and services, their policies, or
their collection or other processing of your personal information. The practices
of those third parties with respect to information collected through their
websites, products or services is governed by their own privacy policies. We
encourage you to learn about the privacy policies of those third parties. CONTACT US If you have questions regarding this
Privacy Statement or our handling of your personal information, would like to
lodge a complaint, or wish to contact our Data Protection Officer, please
contact us using the contact information listed below. We will promptly address
your concern and strive to reach a satisfactory resolution. Web: https://contractorpro.secure.force.com/PrivacyInformationRequestForm/
Email: [email protected] CHANGES TO THIS PRIVACY STATEMENT We may occasionally update this Privacy
Statement. When we do, we will revise the "last updated" date at the
top and bottom of the Privacy Statement and take such additional steps as may
be required by law.
Adobe Analytics Opt Out Link
Facebook Privacy Settings Link (you must be logged into your account)
Marketo Opt Out
https://contractorpro.secure.force.com/PrivacyInformationRequestForm/