Product Overview
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
General Information
Name : ONCALL CATEGORY S1 3YR , Netgear
Category : Software & Licenses
UPC Code :
Specifications
General Information
ADI Part Number : W9-PMBS311S
Brand Name : Netgear
Manufacturer : Netgear, Inc
Manufacturer Part Number : PMB0S31-10000S
Product Type : Service
Service Name : ProSUPPORT OnCall 24x7 Tech Support
Service Information
Product Supported : Netgear Category S1
Provided Support : Configuration, Firmware Updates, Hardware Support, Live Chat, Parts Replacement, Phone Support, Software Support
Service Characteristic : Parts
Service Description : 24x7xNext Business Day
Service Duration : 3 Year
Service Main Type : Technical
Service Response Time : Next Business Day - Parts Replacement
Service Sub Type : Electronic and Physical
